Return & Refund Policy

At Sneakwayl, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read the following information carefully before initiating any request.

Cancellation

You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds

Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.

Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount.

Late or Missing Refunds

If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional time to process the transaction. If you still have not received your refund, please follow these steps:

1. Contact your bank or credit card company as there may be a delay in processing
2. Check with your bank to ensure there are no restrictions on your account
3. If the above steps don't resolve the issue, contact our customer service team for further assistance

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